1. Overview:

We want you to love your purchase. If you are not completely satisfied, or if your product arrives damaged, we are here to help.

 

2. Damaged or faulty items:

If you receive a damaged, defective or incorrect item, please notify us within 7 days of receiving your order by contacting us by email at rusticcollections23@gmail.com

Under the Australian Consumer Law, you are entitled to a replacement, repair or full refund for a major problem.

 

3. Change of mind returns:

If you have simply changed your mind, we are happy to offer an exchange or store credit provided that:

• You contact us within 7 days of delivery.
• The item is in its original, unopened, and resalable condition (including all tags, manuals, and accessories).
• Proof of purchase (order number or receipt) is provided.

4. Return shipping costs (change of mind):

For change of mind returns, the cost of return shipping is the responsibility of the customer. We recommend using a traceable shipping service or purchasing shipping service & purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

5. Processing time:

Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received it. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 - 7 business days.

 

You can always contact us for any questions about our return & refund policy by email at rusticcollections23@gmail.com